Privacy policy

Privacy policy for Norway Adventures AS

This Privacy Policy applies to the processing of personal data carried out by Norway Adventures AS when we design a trip for you, you have booked an activity/tour with us, use our services, visit our website https://norway-adventures.com or otherwise interact with us. It is important for us to use your data only in accordance with applicable data protection legislation and your expectations, and to be transparent with you in how we use your data. This Privacy Policy will explain what data is collected, why it is collected, how the collected data is used, and your options and rights regarding the collection of your personal data.

What data do we collect?

In connection with the different ways we interact with you and the various services that we provide, we collect the following categories of data:
A: Contact information, including name, address, telephone number and e-mail address, emergency contact.

B: Identity data, data of birth and nationality.

C: Passport data, if guests ask for an invitation for a visa.

D: Transaction data, including credit/debit card number, payment method and purchase history.

E: Booking data and activity data, including data related to your booking, activities and flight details.

F: Communication data between you and us, e-mail communication and comments.

G: Anonymized digital information data collected when you visit our website or other digital platforms, browser data, traffic data, booking history, social media behavior, and user patterns.

H: Health data, including information related to allergies, disabilities and illnesses.

I: Religious beliefs or ethnic origin.

How we collect your data

Direct communication: Most of the data that we have about you is provided by you to us directly. This can be done through different means like e-mail, voice call, text messages, online appointment scheduling software (Setmore) or the contact forms on our website (using Active Campaign and Gravity Forms).

Via our website: our website uses several tools for collecting and storing information based on the consent of the visitor. Norway Adventures is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR):

Tidio Live chat: This website is using Tidio, a chat platform that connects users with the customer support of Norway Adventures. We are collecting email addresses and names (A) only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application (F). For more information, please refer to their Privacy Policy.

Active Campaign and Gravity Forms: For the contact and request forms on this website, these two tools are used. We are collecting email addresses and names (A and B) only with the consent of the users. The messages and data exchanged are stored within the applications (F). For more information, please refer to their privacy policy

From our partners: We may receive your data (A, B, D, E, H, I) from our cooperation partners if you for example book one of our trips via their platform.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Other electronic means: We collect other anonymized digital information (G) from our website, applications and similar digital platforms using tools like Google Analytics and Google Ads. These tools have cookies on our website that register anonymized data. More information about this in this chapter.

How will we use your data?

We process your personal data for the following reasons:

Tour-design and booking: We use data (A, B, D, E, F, H, I) to design tours and arrange, process and confirm bookings for you. In addition, we may collect your data (H, I) to make sure that any allergies, disabilities, illnesses or religious beliefs you may have been considered during your activity/tour.

To ensure a smooth trip: We use data (A, B, D, E, F, H, I) to provide important information about your tour/activity that is necessary to fulfill our contract with you. Further, we use such data to provide you with other information necessary to fulfill our legitimate interests, including to ensure that your trip/activity will be as comfortable and smooth as possible.

Research & development: We use data (G) gathered on our website to improve our services, website, products and knowledge. To be able to provide our future customers with a better service and experience.

Marketing efforts: We might use your data (G) to target our online marketing efforts to the right customer. This could be why you would see our ads after visiting our website or when typing a relevant search in a search engine.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

With whom do we share your data?

When sharing your data we will only disclose minimally required information. We might share your information with:

Cooperation partners/resellers: In order for us to optimize for your trip, we may need to disclose your data (A, B, E, H, I) to cooperation partners in order to arrange, process and confirm bookings for you. They might also need this data to communicate with you and to provide you with support and assistance.

With you personally: We use A and F data to provide you with relevant information related to Norway Adventures and your tour/activity booked at our agency. If you request a password reset, your IP address will be included in the reset email.

Third-party software: To organize your trip we use the following software: Trekksoft (payment gateway), Google Workspace (email, cloud), WordPress (website), Jambix (back-office software), Setmore (video meeting online appointment scheduling software) and Tripletex (accounting software). Visitor comments on our website may be checked through an automated spam detection service.

Our staff: We will share the required data with our staff members so they can ensure a smooth trip.

How long do we store your data?

We will only store your data for as long as it is necessary to fulfill the purpose of the processing of your data.

Tour design and booking/ensuring a smooth trip: We will store your A, B, C, D, E, F, H and I data from the point in time when you placed a booking request until 4 months after your tour/activity is completed.

Re-booking: We may store your data longer if you wish for us to keep your data until your next travel and you have consented to this.

Law: We will store any data that is required to be stored by law, such as bookkeeping legislation.

Complaints/claims: We may also store your A, B, D, F, I and H data for a period of three years after your tour ended, if we believe this is necessary to handle potential complaints or claims.

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Marketing

Our company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing from us, you may always opt-out at a later date. You have the right at any time to stop Norway Adventures AS from contacting you for marketing purposes or giving your data to partners.

If you no longer wish to be contacted for marketing purposes, you can click the “unsubscribe” button in our promotional emails. You can always contact us and then we will delete your contact details from our mailing list.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal
data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected] , call us at: +47 57 62 41 70 or write to us at: Norway Adventures AS, Urane 13, 6730 Davik, Norway.

Privacy policies of other websites

The Norway Adventures website contains links to other websites. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes in this privacy policy

Our company keeps its privacy policy under regular reviews and places any updates on this web page. The privacy policy was last updated on January 5, 2024.

How to contact us

If you have any questions about Norway Adventures’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at: +47 57 62 41 70

Norway Adventures AS
Urane 13
6730 Davik
Norway